Terms and Conditions of Sale
By making a purchase at Xolo Design Estudio, you agree to the following Terms and Conditions of Sale. We recommend reading this information carefully before completing your purchase.
Product Availability
All products listed in our store are subject to availability. If any item is unavailable at the time you place your order, we will inform you as soon as possible and offer alternative options, such as waiting for restock, switching to another product, or proceeding with a refund.
Pricing
Our product prices are expressed in Mexican pesos (MXN) and, where applicable, in US dollars (USD) for international shipping. All prices include taxes but do not include shipping costs, which will be calculated during the checkout process.
We reserve the right to modify prices at any time without prior notice. However, the price applied will be the one in effect at the time you make your purchase.
Promotions and Discounts
Any applicable promotions or discounts will be clearly specified in the online store. Promotions and offers are valid only during the indicated timeframe and are subject to the specific conditions of each promotion.
Promotions cannot be combined unless expressly stated otherwise.
Payment Methods
In At Xolo Design Estudio, we accept the following payment methods: We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- Bank transfers
- Payments through secure platforms (PayPal or other payment providers)
All payments are processed securely through trusted payment providers. We take the protection of your data very seriously, so we employ encrypted systems to ensure the security of our customers' personal and financial information.
Order Confirmation
After making a purchase, you will receive a confirmation email with the details of your order. Please review all information to ensure it is correct. If you find any errors or need to make modifications, contact us immediately at info@xolodesignestudio.com so we can assist you.
Cancellation Policy
If you wish to cancel your order, please notify us as soon as possible by sending an email to [contact email] or calling us at [contact number]. Cancellations will only be accepted if the order has not yet been shipped. If your order has already been processed and shipped, you will need to follow the returns procedure outlined in our Shipping and Returns Policy.
Custom and Made-to-Order Products
Custom or made-to-order products are specifically manufactured according to the customer’s requirements and therefore cannot be returned or refunded, except in cases of manufacturing defects or errors made by Xolo Design Estudio.
It is important that you verify and confirm all details related to custom products before placing your order. If you have any questions, feel free to contact us for more information or to clarify any details.
Customer Responsibility
It is the customer’s responsibility to provide accurate shipping and contact information during the purchase process. Xolo Design Estudio is not responsible for delays or delivery issues due to incorrect or incomplete information provided by the customer.
Additionally, the customer is responsible for inspecting the products upon delivery. If you notice any damage or defects in the product, please contact us immediately so we can assist you with the claims process.
Warranties
Our products are guaranteed against manufacturing defects. If the product you receive has any defects, please notify us within 14 business days after delivery so we can offer you a solution, whether it be a replacement or a refund.
This warranty does not cover damage caused by misuse, normal wear and tear, accidents, or modifications made by the customer.
Governing Law
These Terms and Conditions of Sale are subject to the current laws in Mexico. In the event of any dispute or claim, the parties will submit to the competent courts of the country.
Modifications to the Terms
Xolo Design Estudio reserves the right to modify these Terms and Conditions of Sale at any time. Any changes will be published on our website and will apply to all purchases made from the date of modification.
If you have questions or need additional assistance, please contact us at info@xolodesignestudio.com or to +52 55 4885 7010We are committed to providing you with the best possible service.
