Shipping and Returns Policy
Shipping
At Xolo Design Estudio, we ensure that your purchase arrives safely and within the estimated time. Below, we detail the shipping process:
Order Processing: Once you make your purchase, we will begin processing your order. The processing time is 5 to 10 business days, depending on the product and current demand. You will receive a confirmation email with the details of your order, followed by a notification when your order has been shipped.
Shipping Costs: Shipping costs are automatically calculated at checkout based on the size, weight of the product, and delivery location. These costs will be clearly displayed before you confirm your order.
Shipping Areas: We ship throughout Mexico and the United States (USA). For shipments outside these areas, please contact us directly to discuss customized shipping options. Please note that any duties, taxes, or additional fees associated with international shipments are the customer's responsibility.
Shipping Times::
- Shipments within Mexico: The estimated delivery time is between 7 and 15 business days after the order has been processed.
- Shipments to the United States: The estimated delivery time is between 10 and 20 business days, depending on the location.
For custom or larger items, the delivery time may be extended, but you will be informed of any delays.
Order Tracking: Once your order is shipped, you will receive a tracking number so you can monitor the status of your package at all times. If you have any questions about tracking, feel free to contact us for more details.
Shipping Delays: Although we do our best to meet the estimated delivery times, external factors such as weather conditions, holidays, or logistical issues beyond our control may cause delays. If your order is delayed, we will inform you immediately and do our best to resolve any issues.
Returns
We care that you are completely satisfied with your purchase at Xolo Design Estudio. However, we understand that inconveniences may arise, so we accept returns under the following conditions:
Return Conditions::
- Returns must be requested within 14 business days of receiving your order.
- The product must be in its original condition, unused and undamaged, and must include the original packaging.
- Some products, such as customized or made-to-order items, are not eligible for returns, except in cases of manufacturing defects.
Return Process::
- Request a Return: Send us an email at [contact email] stating your order number and the reason for the return. You can also call [contact number] to speak with our customer service team.
- Return Approval: Once we receive your request, we will confirm whether the return is approved and provide you with a shipping label or the necessary instructions for returning the product.
- Shipping the Return: You will need to send the product in its original packaging to the address we provide. Return shipping costs are the customer's responsibility, except in cases where the product is defective or you received the wrong item.
Refunds::
- Once we receive and verify the returned product, we will process your refund within 7 to 10 business days.
- The refund will be issued using the original payment method used for the purchase.
- Shipping costs are non-refundable unless the return is due to an error on our part (incorrect or defective product).
Exchanges: If you wish to exchange a product for another, you must first return the received item following the described process and then make a new purchase of the desired product.
Damaged or Defective Products
At Xolo Design Estudio, we strive to offer the highest quality products. If, despite our efforts, you receive a damaged or defective product, please contact us immediately at [contact email] to resolve the situation quickly and efficiently. We are committed to providing you with a solution, whether through a replacement of the product or a full refund, depending on the situation.
For any questions or clarifications regarding our shipping and returns policy, please do not hesitate to contact us at info@xolodesignestudio.com or to +52 55 4885 7010We are here to help you and make sure that your experience with At Xolo Design Estudio, we accept the following payment methods: be exceptional.
